Technical Support Engineer

At Freeday, we’re on a mission to revolutionize work by automating repetitive tasks with AI-powered digital employees. Our goal? To free up human potential and give people more time to focus on meaningful work.

As a Technical Support Engineer, you’ll own everything post-project delivery, ensuring our automation solutions run smoothly, improve over time, and deliver real impact. You’ll be the bridge between technology and business, handling client requests, troubleshooting issues, and proactively optimizing solutions. If you love solving puzzles, working with technology, and guiding clients toward automation success, then this role is for you.

What You’ll Be Doing

• Tackle technical challenges – Work with JSON-based configurations, APIs, and automation tools. While you won’t be spending your days fully in the codebase, you should be comfortable navigating technical setups and tweaking Python scripts when needed.

• Be the first line of technical problem-solving – Diagnose root causes of client issues, make necessary adjustments, or coordinate with developers to ensure smooth resolution.

• Proactively optimize and improve solutions – Don’t just wait for problems to appear—analyze conversations, monitor automation performance, and identify opportunities for optimization or upselling.

• Guide clients through their automation journey – Help clients maximize the value of their AI-powered digital employees, ensuring they continuously improve their processes.

A Look into the Team

We’re a team that values trust, open communication, and a constant buzz of ideas. Your work will have a direct impact on people’s lives, helping them focus on meaningful work instead of repetitive tasks.

Here’s what Emile Lampe, one of our AI software engineers, says about working at Freeday:

“I like to build things. At Freeday, I can do this on the forefront of innovation.”

Why Join Freeday?

• Shape the Future of Work – We’re building AI-powered digital employees that change the way businesses operate.

• High-impact role – You’ll own client success post-delivery and play a critical role in making automation work.

• Work with cutting-edge AI & automation – Be at the forefront of AI-driven process automation, constantly learning and optimizing.

• Growth & Learning – We value continuous development and provide opportunities for upskilling in AI, automation, and technology.

• Collaborative Culture – We foster a no-nonsense, supportive, and innovative team environment.

• Hands-on technical exposure – Work closely with developers, automation engineers, and clients to make things happen.

A look into the impact you’ll make

At Freeday, we don’t just build software; we create real-world solutions that transform how businesses operate. Want to see what that looks like in action? Check out this case study video showcasing how our technology makes a difference:

What We’re Looking For

• Experience with AI-driven products, Machine Learning and SaaS – You have hands-on experience with and are interested in all innovations around Data Science, (Generative) AI and Machine Learning and are eager to put new innovations into practice to keep us at the forefront of innovation.

• Problem-solver mindset – You love figuring out why something isn’t working and know how to ask the right questions to get to the root cause.

• Technical curiosity – You don’t need to be a software engineer, but you should be comfortable working with JSON, APIs, and automation tools things like logs and traces (basic Python skills are required).

• Independent & structured thinker – You thrive in fast-paced, self-driven environments where you take ownership of problems and find solutions.

• Client-facing skills – You can explain technical concepts to non-technical clients, making complex ideas clear and accessible.

Our Culture

At Freeday, we value you—not just the work you do. As a fast-growing scale-up, we thrive on flexibility, ownership, and ambition. You’ll work alongside people who embody values like:

• Delivering value fast and consistently.

• Fostering a fun, collaborative, and supportive team environment.

• Taking bold risks and moving quickly.

• Proving our value to customers through impactful solutions.

• Going the extra mile to ensure excellence.

• Building trust and prioritizing progress over perfection.

• Embracing innovation and tackling unprecedented challenges.

• Respecting and helping others grow.

“At Freeday, we have the ambition, knowledge, and experience to do things smarter and better than others.”

Ready to Shape the Future?

If you’re excited about working at the intersection of technology, innovation, and impact, we’d love to meet you. Send us your resume and a cover letter telling us why Freeday is the next step in your journey. For more about our mission and values, check out our LinkedIn page or visit Freeday.ai.

At Freeday, diversity and inclusivity are at the heart of everything we do. We welcome everyone to bring their unique perspective to our team.